ebay item not received but seller has proof of delivery

If it's not recorded, the post office can't prove it. I wouldn't normally bother but it cost me £19 without the postage . I had a similar problem, I was the seller. Item not received/collected. High shipping volumes are causing some delays. x-post. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. So the seller has now left me positive feedback calling me a liar and a con artist. You have the option of adding a message to the seller. Let the seller know your item hasn't arrived. And now saying she has reported you too. Just playing Devil's Advocate.......Thanks to Ebay's policy of the buyer can do no wrong, Sellers on Ebay are having a lot of issues with people claiming that items are not being received when they probably are. The seller is trying their luck. Won't let me escalate the case yet .What if she leaves horrid feedback ?Also she is saying it was sent via Royal mail Drop Box , what's that ? Not only that, there have been other orders from the … bought a pair of shoes on the 1st of september, seller had not posted by the time specified in their description, so I sent them a message, and they said they ship within 2 days of receiving payment (which apparently they had according to paypal). We'll make sure you either receive the item you ordered, or get your money back. The buyer is not "responsible for security" as you accused me of. I bought an item for $300 on 12/6, seller shipped in less than 72 hours later. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). If possible, we recommend trying to collect your package from the original address. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. I sent her the copy of the signature saying I had presumed she had recieved it. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. As the seller, you are responsible for ensuring packages arrive to the buyer. The onus is on the seller to prove the loss in order to get a refund from the post office and I've been there so know it's a pain. Here is what happenned: - Buyer claims did not receive $200 item, even though tracking shows delivered and signed for. I have spoke to the sorting office but they have no parcels their for me . The seller will also pay for return shipping.. What is a seller supposed to do? Seller paid £5 postage, which was by Standard Parcels and did not request recorded delivery. sellers can't neg buyers - they haven't been able to for a long time - and without tracking she will not win the case. Item is not actually received until 10 days later. Read our article on. It only takes a few defects and the seller will be penalised heavily. And I don't believe either of them posted the item Both items went for a real song and would have been a bargain for mePissed off to think it would count against me, the buyer when I've bought hundreds of things that have been delivered no problem. Are you a seller looking to respond to an item not received case? Buyer claims the item wasn’t received. My understanding is that the problem is still the seller's. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Obviously, this is an unprecedented time and eBay is … A buyer can report in My eBay that they didn't receive an item once the latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date. Once you have filed an Item Not Received claim, eBay will request the seller to provide proof of delivery within next 7 days. So the bottom line is that buyer may well still have the item but his money has been refunded. Just escalate in 8 days and do neg her stating item not received. Don't worry about a one off negative, I don't pay too much attention unless it's less than 90% and a seller can't leave neg for a buyer. Buyers have 30 days from the estimated delivery date to inform the seller that they didn’t receive the item. Buyer claims he has not received it. The story continues, the returned item has still not been received by seller and so i have resigned myself to having lost money. many thanks. If the seller has already shipped the item, they won't be able to change the shipping address. Let the seller know your item hasn't arrived. If your delivery certificate does not have a buyer’s signature, then Amazon has a high probability of passing and refunding directly. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. a delivery date was agreed but wasn't essential, and a second date also wasn’t met; no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. “says here that ebay user x0x-scumbag4lyf-x0x has placed 1,000 orders and issued 999 item-not-received cases, yet is still active on the site. If you haven't received it then leave it open. Ignore me. Something went wrong. I have the receipt as proof of postage. If you paid by Paypal, and open a claim with Paypal for an item not received, as part of the process, Paypal will ask the seller for proof of mailing AND proof of at least a delivery attempt. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Seller sends item the next business day (the Monday). When they do, you'll receive an email letting you know. DDDK 2019-10-18 08:55:12 UTC #8 If where received by there is a buyers name you have very light chance to win a claim. - I escalate claims and ebay rules in my favour. I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed.I think, as a buyer, I would approach her in a more understanding way - you may still not get anywhere but it is worth a try.If the seller wanted to be more cautious she should have used tracked/signed for.As I read the thread, the seller is a liar and a bully. Well please do neg her to warn other buyers. It had never been delivered and the post man had signed for it but brought it back to the office. Let the seller know your item hasn't arrived. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a … If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. If the seller offers to give you your money back, they have 2 business days to issue your refund. It's the seller that files the claim, as it's the seller that contracted with the shipper. This isn’t eBay. I have proof of postage for this item, but obviously no tracking number etc. They can then relist the item for you to repurchase with the correct address. She is probably lying hoping you will close the case - you must not close it. I didn't think sellers could leave negative feedback for buyers anyway? If she has the item she may well reply saying"you can't have tracked it because it doesn't have a recorded delivery label on it" - then you have this proof for paypal If she still proceeds with a dispute, then simply refund her. If the seller provides proof of delivery, & you have received the item the case will be closed in favour of the seller the seller has contacted me saying she has not received the item. You can find your order's delivery information in your Purchase history - opens in new window or tab. Enter your search term to display live search results. If the shipped item was sold for under $750, delivery notification is adequate proof. I am now been ignored so just waiting to be able to escalate as I asked to see her proof & since then I've had nothing but silence . I am astounded she thought a partial refund was ok. And she is clearly lying saying she has proof of delivery. 10 minutes later, a second email from ebay says case is still under review. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Amazon requires signature confirmation in cases where a customer says they have not received their item/package even when said package has tracking info confirming delivery to customer. If this happens, you should get in touch with the seller and try to reach an agreement on what to do next. You can choose to either: Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. Here's how to cancel a case: It's important to make sure you're certain you want to cancel a case, as you won't be able to re-open it once it's been closed. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. AIBU please be honest I can take it and need to know. ... as of October 2016, things have changed at eBay: as with Amazon, the seller is only protected if proof of delivery is obtained. Item was not sent recorded just plain 2nd class . Reply to her that you have checked the garden etc and it is not with you. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. Seller can't do anything in retaliation. seller sounds like a flipping bully! Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. A week later the buyer emailed me to ask where her item was. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. I've had 2 not arrive this month. She can't leave you feedback as the sale won't have happened when you get your money back, Ok thanks , Will wait and see if she comes back with proof & if she does I'm not too sure what the next step will be. After a couple of days the buyer found it at her local sorting office. If an item doesn't arrive then the seller has to refund in full. of course you should bother - the value is irrelevant. Amazon holds the position that only a signature is proof of delivery. parcel was sent out on the 15th of jan by 2nd class. The good news is that Royal Mail are now monitoring those addresses that seem to attract a lot of Ebay lost parcel claims.On top of this, each case opened against a seller counts as a defect. EBay provides an estimate that the item should be received by the Thursday or Friday. The defects cannot be removed even when it is blatantly apparent that the seller has done nothing wrong.Is she a seasoned seller or a fairly new one? eBay will not protect you from a claim if you send the tracking number to the buyer via email. OP, keep the case open, escalate it, get your money back, and help the seller to a nice piece of karma. Interestingly, this buyer had placed this order to be delivered to a third party. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Report an item that hasn't arrived. So i left negative feedback stating that item was not as described/photo, it smelt of smoke and how it had gone astray in the post. View cart for details. In many cases, if not most, eBay ask you to return the item by trackable means and now often provide the returns label for you and pay for the Parcelforce delivery. I had sent the item recorded delivery and according to the website there was a copy of the signature the post man had obtained from the buyer. A buyer can report that they didn't receive/were unable to collect an item once the item's latest estimated delivery/collection date has passed and for 30 days after the latest estimated delivery/collection date; The seller has 3 business days from the report to respond to the buyer or offer a solution. After it is all sorted, remember to block her so you don't inadvertently deal with her again. If you didn't get your item, you're covered under eBay Money Back Guarantee. Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house I've checked the back garden in case it was thrown over & have asked the neighbours but no sign of it . You'll be able see the item's expected delivery date, and the address it's being shipped to. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . You haven't received your item so they will have to claim from Royal Mail. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. A buyer claiming an item was not received when there is proof of delivery to the buyer's address on the Order details page; A buyer falsely claiming an item was not as described; A buyer returning an item other than the original item received; A buyer using or damaging an item and then returning it I am surprised that this is the stance of PayPal. Posting can be proved but not delivery unless recorded. They marked as shipped on 06/09/13. The Australia Post site says it was delivered on January 8 and 10:14am. Tracking information shows the item out for delivery on 12/16, and that's the last activity. Check the sorting office. Due to the fact she was on the case from the start I have a feeling she does this a lot. The seller will also pay for return postage.. I've got an item not received issue, and I'd like some advice on how to proceed. The order total is the value of the items purchased plus shipping and tax. There's no way I'd try to be understanding of these traits. I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed. Amazon has different rules > IN the amz help A-to-z Guarantee: Order Not Received they did not say a word about situation when tracking says delivered, customer says not. Tip Report an item that hasn't arrived. eBay Money Back Guarantee timelines. If your item arrives, you can choose to cancel your case. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. There are ways of checking a buyer's history and some times this flags up some very "unlucky" buyer's who seem to have loads of "undelivered" items.This only seems to happen to EBay parcels - I sell on a number of sites, all my parcels look identical, and yet it is only Ebay parcels that go missing. I'm not sure what to do , I have asked to see the proof but she is demanding I close the case, Don't close the case. Item not received. In order for it to work, sellers must provide proof of item delivery. AIBU to ask if you think there's a chance schools could be closed till September? If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. She is definitely coming across as a bully. - Next, ebay rules in favour of buyer. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. Select More actions beside your item and then I didn't receive it. It's her fault not yours, and eBay will find in your favour. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Or has that changed (again). Buyer pays for item on a Friday. Some sellers may also be able to send you out a replacement item, if they have one. This is page 1 of 2 (This thread has 47 messages.). If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … The seller has 3 full business days from the report date to respond to the buyer or offer a solution. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. I have been nothing but reasonable , I agreed to a partial refund so neither of us lost out entirely & I have been extremely polite . Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. If you haven't already done so escalate the case. I'd keep the case open. USPS tracking shows delivery. I think, as a buyer, I would approach her in a more understanding way - you may still not get anywhere but it is worth a try. It usually takes 3 to 5 business days for a PayPal refund to go through. Amazon now wants me to produce “proof of delivery”. Buyer get nickers in a twist because the item didn’t arrive within the time advised by eBay and wants a fund. She asked if i had a tracking number for the item so she could find out where it was. Last night she contacted me and said it still hadn't arrived and wanted to know why. If it's says delivered you will not get any money back either from ebay, paypal or credit card company worth try see if you get but as long as seller can provide tracking no where the item delivered from your local delivery office (for roaylmail) then they simply decline your claim if you make appeal they may ask for proof of postage from seller and once it's provided your appeal will be declined Fed up with being called selfish for having kids in school, We’re looking for parents in the North, Midlands or South East to take part in online focus groups, Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy, Item not received yet seller has proof I did, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. To comment on this thread you need to create a Mumsnet account. PayPal Seller Protection exists to help sellers trade confidently on eBay. eBay may also request you to provide proof of payment within next 7 days. Use TAB key to navigate results. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Basically, this means that you won't lose out on the return postage As you've already returned it, … must remember to refresh the page before posting, She has messaged back saying she gave me a chance & has now passed it on to eBay to sort out No sign of any evidence, As long as you've opened a case you just wait to escalate it.You will get your money back.I just had someone do that to me - told her politely to refund me and then claim it back from the Royal Mail.EBay will just refund you if she doesn't. 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